Cross Roads: ‘Fix a Tyre’ Service in Chennai

Your tyre is now in our care, in association with JK Tyres. Cross Roads India Assistance Pvt. Ltd. enter Southern Market.

November2013

Chennai

 Cross Roads in association with JK Tyres launches ‘Fix-a-Tyre’ helpline for 24×7 on road tyre assistance in Chennai. This service will be provided to all JK Tyre customers within 30 minutes of their calling. Services like on the spot tyre change and fixture of puncture tyre will be taken care by Cross Roads.

 Earlier Cross Roads and JK Tyre had tied-up for providing assistance to Delhi JK Tyre customers, making their association one and half year old. It is the success in Delhi which led them to extend their service in Chennai.

Speaking on the occasion Mr. Harish Lakhera, Chief Executive Officer of Cross Roads India Assistance Pvt. Ltd. said, “It’s been 1.5 years that we have been providing tyre assistance to JK Tyre Delhi customers. Our service has got great feedbacks and is a great success amongst our service takers, that our association led us to extend our services in Chennai. I am sure our service will be a great hit in Chennai as well.”

The service can be availed by the people travelling within the municipal units of Chennai. All he/she has to do, is call at the toll-free helpline number: 1800-103-5888 and inform customer care executive of the problem he/she is facing after confirming his/her customer id and vehicle registration no. along with location details.  Within 30 minutes from the time of calling the assistance van that has GPS enable tablets with service engineers will reach out for help.

Mr. Lakhera, also mentioned, that the IVR system and customer care executives will provide customer support in three languages- English, Hindi and Tamil. This will provide JK Tyre customers a direct interactive platform for them to get information related to tyre assistance”.

Apart from servicing ‘Fix-a Tyre’ member, this helpline will also cater to other inquires all around the country regarding products, services, dealership, etc.

About Cross Roads India Assistance Pvt. Ltd:

 Established in the year 1999, Cross Roads India Assistance (CRIA) is India’s first and the largest 24×7 road side assistance service provider for all types of vehicles under the brand name Cross Roads. It is the first and only non-OEM, with the largest self-owned and self-operated infrastructure in 23 cities across India and growing.

Cross Roads delivers service to over an 1,100 motorists daily striving to reach a distressed motorist; the offerings of Cross Roads include Towing Service, Jump Start service, Flat Tyre, Out of Fuel service, Spare parts and much more.

 Cross Roads is the only ISO 9001:2000 certified Road Side Assistance organization approved under the social security category, making it the first and the only service in India to be allotted with a unique number 1922 by the Government of India.

 Company now has a PAN India presence for both B2B and B2C business across Top 23 cities in India and growing.  Crossroads has B2B association with Amar Raja Batteries for maintenance batteries during warranty, JK Tyres, AXA Assistance, India Assistance, Europ Assistance, AAUI. Our partners list includes Airtel Money, DTDC, Itz Cash, Timesdeal, ICICI Bank and other reputed brands in India.

  For more information get in touch with:

Pradeep Joseph: +91 9650009829

Hanit Kaur: +91 9650100116

 Cross Roads  India’s Largest Emergency Road Side Assistance CompanyFor more Information Vehicle Breakdwon , Email Us

Taking Voice into the Cloud

Sundeep Misra struck upon a business opportunity in an unusual manner. After coming back to India in 2007, having worked with financial services giant Goldman Sachs, he saw people using the mobile phones to communicate and close deals. Sealing deals, which is in the DNA of any Goldman employee, sparked off an interest in starting a venture, that began operations in December 2011 to aid businesses to transact with their customers.

“When I wanted to connect with a business it was difficult to find a number that I could call and connect to the right person,” he says. “We constantly saw advertisements with multiple mobile numbers, and when we spoke to some people to find how they know tracked the number of calls, how many were attended and how many were missed and the answer was negative,” he adds. Thus started a venture called MCube, which aims to help a customer with transparency into call details (commonly referred to as call logs), nature of conversation etc. in real time.

The company saw an opportunity and worked on a cloud computing-based telephony prototype to track the calls and provide analytics around it. The logic is simple – instead of buying PBX equipment and making recurring payments month after month, buy a service that is hosted on the Internet, paid for on a monthly basis without incurring maintenance costs as the software can sit with existing PBX systems.

HOW IT WORKS

Cloud computing technologies help any business to use software on a rented basis rather than having to buy and manage licenses. MCube is a cloud based telephony solution, which requires no hardware, software or maintenance and can be synced with existing PBX systems. MCube connects incoming calls to mobile numbers of employees of business irrespective of their location and device allowing business employees to be mobile.

In other words, MCube buys bandwidth from cellular operators and provides telephony services to its clients- somewhat similar to Skype. VMC, the company behind MCube looks at telephony as a productivity tool for businesses with mobile workforce and businesses dependent of inbound calls. MCube has been developed with the view of helping businesses improve ROI from sales, marketing activities, and support activities. Further, it has inbuilt modules that integrate the voice calls with productivity business modules to help business manage leads, support, campaign better. All this comes at 1/10th of a cost when compared to a traditional EPABX system, according to Misra.

The need for such a service exists due to the following questions, that arise; how is each support executive handling support calls? How many calls were not answered and why? How can one reach to un-answered calls as soon as possible? What time of day and week of day you get most calls? Why did a particular client complain? However, in a country where the bulk of businesses is still comfortable with traditional phone lines, is the company seeing many takers? While the initial response was positive from those who used the product, sales were a challenge. “People did not understand what we were talking about and also did not believe what we said was possible. As a result we spent several months educating our customers, kept experimenting on how to communicate with our customers so they would easily understand and would want to buy. After tweaking the communication for several months MCube started selling because the customers began to understand the product and its need.

The company counts Crossroads, a road side assistance service, Vishram Project an NGO for services at doorstep to elderly, real estate, hospitality, matrimony and online education companies amongst its 1,000 installations since 2011, according to company officials.

FUTURE PLANS

VMC plans to continue and expand across India as it feels that it has not scratched the surface of Indian market, which has millions of MSMEs and large sized businesses. “As we expand, we will continue to innovate and develop applications integrated with telephony for different business domains,” explains Misra. The company plans to explore other emerging markets but on a later date. The company, which so far, has been self funded with these growth plans wants to tap into funds.

According to analysts, owning and operating one’s own systems used to be a necessary part of using IT for a competitive advantage, which now an unnecessary burden that creates significant risks, reduces agility and impacts long term sustainability.

While the idea is not new as there are other players like Exotel, who already have clients like Mast Kalandar, KaatiZone, Urbantouch, Crazeal, Carwale, Bankbazaar, Godrej as some of their clients. Other players like Knowlarity, Ozonetel and giants like Microsoft are also in the fray, eying a lucrative 850 million mobile phone user base, which means VMC has its work cut out.

Source :thehindubusinessline.com

 Cross Roads  India’s Largest Emergency Road Side Assistance Company

For more Information car breakdown services , Email Us

Prasad, Maini victorious at JK Tyre racing

Prasad, Maini victorious at JK Tyre racing

Greater Noida: Arjun Maini and Vishnu Prasad won the two races at the third round of the 16th JK Tyre Racing Championship at the Buddh International Circuit (BIC) on Sunday.

In the second race of the JK Racing India Series, championship leader Prasad took a hard earned victory over winner of the first race Maini by a mere 1.3 seconds. Mahaveer Rangunathan, who was penalised 30 seconds in the first race for making a jump start, made good by claiming third a further 6.8 seconds adrift of the race winner.

But in Race 3, Prasad made a great start and jumped leader Maini by the end of the first lap, opening up the lead. Behind him, Maini and Chittesh Mandody, who started sixth, managed to slot into third.

Prasad looked like having the race under control for nine laps but on the final lap, made an error going into the first corner. Maini grabbed the opportunity and squeezed Prasad off the racing line on the back straight. The pair made light contact but it was enough for Maini to take the lead.

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